What is eAlicia?
eAlicia is a solution for management, evaluation and quality control in customer service centers. eAlicia can be adapted and personalized to your specific needs by adjusting the control level, modifying variables, adapting formulas, meters and reports. eAlicia software is stored in the cloud, so is fully accessible from everywhere. With eAlicia you can measure the quality declared and perceived to the contact center integrated from different Channels of interaction, by phone interviews, emails, SMS, social media or others.
How can I access it?
eAlicia is SaaS (Software as a Service) for comprehensive management of Company quality. eAlicia enables you to supervise and manage the quality of your company’s customer relationship and improve your call center performance.