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The most powerful platform for growing your business

Measure, analyze, shape and grow

AI Evaluations

Automated audits with artificial intelligence to measure and optimize the quality...

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Evaluations

Monetize your telemarketers, salespeople, distributors, employees and customers...

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Surveys

Get the best and most complete information for your business, university, party, association...

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eLearning

Stay ahead of your competitors with better trained agents and increase productivity...

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CX

Get to know your customers and build customer loyalty by improving every interaction and make them the center of your business...

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Conversational analysis

The best
AI-powered call analysis tool

Transform a simple conversation into a complete quality diagnosis.

Upload an audio recording of your phone call and, in less than a minute, get a report with everything you need to know.

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No commitment. No cost. No risk. No wasted time.

We guarantee the security of your information in private European data centers.
We do not retain information for more than 48 hours.

Private environment with high security and maximum performance

At eAlicia, we have an ecosystem of internationally leading technology partners that ensure maximum security, availability, and data protection. Our environment is based on a private, secure cloud designed exclusively to guarantee total control, confidentiality, and data integrity.

Thanks to these partnerships and our private infrastructure, we ensure that every interaction, piece of data, and process on our platform meets the highest industry standards, with advanced protection against any external risks or threats.

Technology Partners

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  • Data hosted in a private cloud environment: we guarantee maximum confidentiality and control.
  • Comprehensive information protection: from communication to infrastructure.
  • Guaranteed availability: optimized connectivity and performance 24/7.
  • Regulatory compliance: aligned with international standards (ISO, GDPR, and PCI).
  • Proactive prevention: detecting and blocking threats before they impact your business.
  • Trust and transparency: We work with globally recognized and audited brands.

With eAlicia your data is safe. And your customers too.

"Turn your employees into experts and your customers into followers."

Pedro Barceló
CEO
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eAlicia provides you with the best global solutions

Controls quality worldwide

Build customer loyalty

Facilitates market research

Increases profitability quickly

Customer satisfaction

Customer satisfaction

Understand how you are making an impact and what degree of satisfaction your customers are perceiving.

Work environment

Work environment

Evaluate the satisfaction of your employees. React and find solutions in time to improve productivity with a smile.

Market analysis

Market analysis

Perform product tests, analyze the behavior of your users and get a good positioning against the competition.

Guaranteed quality

Guaranteed quality

Implement all security and anonymity controls for your surveys.

Post event

Post event

Gather feedback from attendees and organizers to continue to improve and create unique experiences.

Brand Positioning

Brand Positioning

Identify who your customer evangelists are, your occasional buyers and understand how you stack up against your competitor.

Market research

Market research

Get to know the tastes, interests and preferences of the segment to be studied, in order to provide optimal solutions in a short time.

Predicts results

Predicts results

Anticipate how the decisions you make, whether simple or complex, will affect customer satisfaction.

Solutions that enable rapid measurement and improvement

Stay ahead of your competition with AI

Evaluate and control the profitability of your business by facilitating decision making through Artificial Intelligence.

Get a global view by measuring customer satisfaction and the quality of your services/products anywhere in the world.

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Quick decision making

All the information at your fingertips, with real-time data. Predict any problematic situation, react and design effective action plans.

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The best brands trust us