Travel and hospitality
The 5-star experience
We turn dream trips into reports
Improves brand positioning
Monitor the efficiency of your suppliers
Find out how satisfied your customers are
Get a comprehensive view of the quality of your services
"It's no longer enough to satisfy customers; now we have to delight them."
Philip Kotler
eAlicia has 4 different modules to support our clients depending on their needs.
eAlicia Surveys
We can create surveys—whether complex or simple—to measure NPS, CSAT, and more. And through any channel we choose—whether SMS, chat, email, or others—it’s all possible with eAlicia.
eAlicia Assessment – Internal Quality
We will be able to gain firsthand insight into the level of quality we are providing by department, by creating quality metrics that allow us to obtain firsthand information about potential service deficiencies—not only in terms of our understanding of the strategy but also in terms of our achievement of established goals.
eAlicia University – eLearning
We will have an online university where we can provide training and information through customized courses for all our departments, both by type and by country. With eAlicia Worldwide Map, we will be able to identify gaps by country and track how our employees are improving.eAlicia CX – External Quality
It provides us with real-time information through any channel we choose, allowing us to immediately gauge our customers’ satisfaction levels. We can launch customer loyalty or acquisition campaigns on the spot thanks to the metrics and surveys we conduct using eAlicia Surveys.
