Incorporate AI into your Customer Service Quality Evaluations
Evaluate, improve, and optimize your Customer Experience with automated audits, surveys, and tailored training.
The AI revolution in the Customer Service
Customer experience defines a company’s success. With eAlicia, take your quality management to the next level with automated audits for customer service control. Our technology, powered by generative artificial intelligence, allows you to measure, evaluate, and optimize service without the high costs of manual processes.
Innovative solutions with eAlicia
To deliver an exceptional customer experience, it’s essential to have tools that optimize quality management. eAlicia provides advanced AI-powered solutions that drive operational efficiency and increase customer satisfaction.
Quality Audits for Customer Service
AI Audits in Customer Service
With eAlicia, quality audits for Customer Service are performed automatically, ensuring 100% coverage across any communication channel and eliminating inefficient manual processes.
Real-time Sentiment Analysis
We leverage conversational analytics and sentiment analysis to detect trends and patterns in user interactions and deliver immediate improvements with generative AI, continuously optimizing service quality.
Tailor-made smart training
Our machine learning technology enables instant AI assessment of agents, accelerating their training and improving their performance. It reduces operating costs by 25% and shortens the learning curve by 30%.
Flexible integration with your ecosystem
eAlicia seamlessly connects with your CRM, facilitating centralized quality management that adapts to your business needs.
Validation of Registrations and Contracts with AI
It allows you to automatically review the data recorded by the client, detect inconsistencies, validate information in real time and ensure safer, more efficient and error-free processes.
Key benefits of eAlicia
Implementing eAlicia in your business not only improves quality control in customer service, but also positively impacts operational efficiency and profitability.
- Increased customer satisfaction: Optimize service quality with quality monitoring, improving NPS and CSAT.
- Data-driven decisions: Gain real-time insights into your customers' sentiment by analyzing conversations using AI to ensure the highest quality of service.
- Greater operational efficiency: Automate your quality audits in Customer Service, optimizing resources and covering all interactions.
- Cost Reduction: Reduce training and auditing costs by accelerating agent learning with real-time assistance and identifying areas for improvement.
- Higher contract conversion rate: Eliminates errors and friction in the sign-up validation process, significantly increasing the contract conversion rate.
Discover how to improve the quality of your customer service with generative AI.
Optimize every interaction by reducing operating costs and boosting your team’s efficiency with eAlicia.
eAlicia Technologies
Our solution is based on several advanced technologies to optimize quality management in customer service. Each module is designed to address a key aspect of evaluating and improving interactions.
eAlicia SURVEYS
Get real-time feedback from your customers and make data-driven decisions. With eAlicia SURVEYS, automate feedback collection and analysis with AI.
- Capture real-time feedback with CSAT, NPS, and CES surveys.
- Generation of alerts in the event of negative responses.
- Integration with other systems to automate feedback analysis.
eAlicia Quality BOTS
eAlicia’s Quality Bots allow you to evaluate the quality of customer service in real time and offer immediate recommendations to improve the interaction.
- Insights: Discover what your customers think with AI.
- Identify critical errors and suggest improvements.
- Classify interactions and provide real-time feedback to agents.
- Providing detailed reporting and key metrics for continuous improvement.
eAlicia SPEECH & TEXT Analytics
Analyze every interaction accurately and gain valuable insights in real time. With eAlicia SPEECH & TEXT Analytics, transform conversations into data.
- Audit of interactions with generative artificial intelligence.
- Sentiment analysis and pattern detection in conversations.
- Automatic speech-to-text transcriptions and quality assessments.
eAlicia LMS & Training BOTS
Agent training and development are key to quality customer service. Our LMS solution offers personalized, AI-powered training.
- Automated eLearning platform.
- Interactive Role Plays with generative AI.
- Evaluation and optimization of agent performance in real time.
Our methodology
How we proceed to Audit your Customer Experience:
1
We identify the process to be improved
2
We identify the technological solution
3
We design the service at the operational level
4
We started the quality area activity
5
We guide towards continuous improvement
Improve the Quality of Your Service with eAlicia!
Request a free DEMO and discover how our technology can transform your customer and employee experience.
Companies from various sectors have already integrated eAlicia into their operations, achieving significant results in customer satisfaction, operational efficiency, and service quality.
eAlicia SURVEYS
Your customers' opinions in real time and analyzed with Generative AI.
eAlicia Quality Bots (Speech & Text Analytics)
Evaluate service quality, analyze interactions by transforming conversations into data, and offer immediate recommendations.
eAlicia LMS & Training Bots
Empower agents with personalized AI-powered training.
Request a DEMO now!
We’d be happy to provide you with the information you need to take your service quality to the next level.
