Retail
The new trend will be your brand
Stay on trend with new customer experiences
Improve brand positioning
Control the efficiency of your stores
Evaluate your employees’ service
Target campaigns to your customers
"Your branding is what others say about you when you're not there."
Jeff Bezos
eAlicia helps increase customer loyalty and create them as ambassadors for your brand. eAlicia gives us data on our employees, their productivity, and their retention.
Create reports from the data obtained. Through eAlicia Surveys, you can conduct customized surveys with customers and employees and then analyze them to transform the experience the company offers through its shopping experiences and across all channels. This effort to improve the in-store experience translates into business growth: allowing for development, improvements in the quality of service, the ease of making a purchase and, ultimately, improving the expectations of customers or employees.
eAlicia CX
- Learn firsthand what customers think about their experience after your purchase.
- Find out what satisfaction is obtained from the purchase when a new product is launched.
- Understanding what customers like most when they visit our stores.
- Carry out specific campaigns for potential customers on a specific product.
- Learn what opinions and analyses exist on shopping abandonment rates by gender and age.