Travel and hospitality
The 5-star experience
We turn dream trips into reports
Improve brand positioning
Control the efficiency of your suppliers
Know your customers’ satisfaction level
Give a global view of the quality of your services
"It's no longer enough to satisfy customers; now we have to delight them."
Philip Kotler
eAlicia has 4 different modules to support our clients depending on their needs.
eAlicia Surveys – Surveys
We can create complex or simple surveys with which we can measure the NPS, CSAT…etc. And through the channel we want, be it SMS, Chat, email… everything is possible with eAlicia.
eAlicia Evaluation – Internal Quality
We will be able to know firsthand the level of quality we are offering by department, creating quality metrics that allow us to have firsthand information on possible service deficiencies. This will not only give us insight into the strategy but also into the achievement of established objectives.
eAlicia University – eLearning
We will have a distance learning university where we can provide training and information with tailored courses for all our departments, both by type and by country. With the eAlicia Worldwide Map, we will be able to identify the shortcomings by country and how our employees are improving.
eAlicia CX – External Quality
It gives us real-time information, through any channel we want, to instantly understand our customers’ satisfaction. We can launch loyalty or customer acquisition campaigns instantly thanks to the metrics and surveys we conduct with eAlicia Surveys.
