DESIGN A GOOD ELECTRONIC SURVEY

DESIGN SURVEYS WITH eALICIA

Whether you’re testing a new product or you want to get feedback on your customer service, there comes a time when it’s important to know what your customers are saying. Doing a survey submission project can bring great benefits to your business. One of the best ways to conduct a survey is through email, at eAlicia we teach you how to design a good electronic survey.

We all feel able to design surveys. Many do well, but the surveys we design don’t always end up fulfilling their purpose. In this article we will provide guidelines, obtained from the work done by our team of expert consultants with our clients, that can help us to ensure the proper functioning of our survey. Here are the steps to designing a good electronic survey:

1 – Clearly define the objective of the survey.

2 – Visualize the results before you start: With the help of eAlicia’s team of consultants, you will have no problem previewing where the results of your electronic survey will be focused. Different scenarios can be made, in this way to determine if the information obtained can address the decision-making that is posed to us.

3 – Preparation of survey questions: eAlicia will always be at your side to define the most appropriate questions and ensure the most reliable answers possible.

4 – Pre-test and shipping: Once the survey has been prepared, it is always advisable to pre-testtest of the same with people as similar as possible to those we will finally interview and who can tell us both their doubts and the experience they have had when responding to our survey.

5 – Collect and review responses: Collect all responses and analyze all data to make the right decisions for your business. Our consultants will produce customized reports with all the key points and recommendations for improvement actions.5 – Collect and review responses: Collect all responses and analyze all data to make the right decisions for your business. Our consultants will produce customized reports with all the key points and recommendations for improvement actions.

If you want to know how to get started with your e-survey project contact eAlicia!

CONDUCT PATIENT SATISFACTION SURVEYS

KNOW THE OPINION OF YOUR PATIENTS

More than ever, conducting patient satisfaction surveys is critical. In recent years, there has been a significant change in physician-patient relationships. One of its effects is that the outcome of healthcare is measured today in terms of effectiveness, efficiency, the patient’s perception of his or her fault, their sense of general well-being and also their satisfaction with the result achieved.

eAlicia offers a comprehensive service for the improvement of the experience, thanks to the tool of patient satisfaction surveys. Surveys are an ideal means of gathering information that does not appear in laboratory analyses or does not arise during conversations. Since patients may hesitate to comment directly in person, surveys offer them the possibility to do so privately.

Types of health surveys:

1 – Patient satisfaction survey: Ask your patients to tell you about their visit and the quality of their experience with doctors, support team and facilities. You can also anticipate requests from patients by sending them short surveys to assess their needs before each office visit.

2 – NPS Health Survey: One of the most important surveys to know the patient experience is the one that uses the Net Promoter Score system.What is it? The NPS is a system that replaces traditional satisfaction surveys with a survey based on a single question; in case of need, to what extent would you recommend your doctor/ clinic/ mutual/ hospital to your family or friends?

What is NPS in Health?

The NPS is a system that replaces traditional satisfaction surveys with a single question-based survey; if necessary, to what extent would your hospital recommend your family or friends?

Conducting patient satisfaction surveys lets you know from your own voice what you need to improve to give better care. With eAlicia knows the needs of your patients and offers a service that favors their health.

How to conduct a Market Survey

THE 5 MOST COMMON ERRORS

Conducting a market survey is a systematic process of collecting and analysing data and information about customers, competitors and the market. The study aims to discover the characteristics, consumption habits, location and needs of the target market, the industry in general and competitors.

A market survey is an investigation to analyze the commercial and economic viability of an idea, a business project, a product or a service.

What is market research for?

In today’s more competitive, digital and changing society than ever before, market research is very important as it helps us to know at all times how our customers and competitors are evolving. In this way it helps us in making decisions about our business plan and thus create a marketing strategy suitable for our target audience.

  • Identify business opportunities.
  • Know the profile and business
  • Behavior of your target customer.
  • Know your competition well.
  • Identify possible elements of risk.

Unfortunately, if the study is not carried out correctly the information gathered in our market analysis will not be of much use. These are the most common mistakes you should avoid when conducting a market survey.

  • Not knowing the feasibility of the market study.
  • Choosing an inaccurate target.
  • Not choosing well the tools to do the market survey by surveys.
  • Not determining the specific objective of the study.
  • Not knowing the reliability of the sources.

Preparing a market study is a process that requires a lot of effort, so it is not free of errors. However, these can be avoided by using appropriate tools such as eAlice software.

Improve your company’s positioning by conducting market surveys with eAlicia and make your customers become fans of your brand!

The Secret of Time to Conduct Surveys

The frequency of surveys

Lately in eAlicia we are witnessing an increase in the periodicity with which we carry out the projects and studies of evaluation of clients or workers. More and more often, and this is a cross-cutting trend, we find ourselves both among customer surveys (e.g., NPS or customer satisfaction quiz), as well as among workplace climate, competency assessment or satisfaction quiz. )

In this post we want to explain what are the reasons that generate this market dynamics and what are the important points when defining a correct temporary strategy in periodic survey projects.

Why are forms made more often?

We have observed that the reasons for this dynamic are basically the following:

1.Need for Information

Companies are increasingly aware of the need to have relevant information to better understand the reality around them, with the aim of being able to make management decisions based on real data.

2.Technological advances

Electronic surveys make automated form production more economical and easier. Here the eAlicia software allows you to get instant results. In this environment, the tendency to survey with eAlicia appears as the solution to these dynamics.

Now, the questions that all our customers ask us are: What is the right pace to capture the data? When should the forms be repeated?

Ideal frequency for conducting surveys

The frequency with which surveys are to be conducted ultimately depends on the need for data and the ability to obtain it.

  1. The speed with which what is assessed changes naturally

2. The speed with which the company wants and can react to the results obtained in order to decide and implement the best action plan.

3. The potential for customers and/ or workers to answer forms

4. The economic and technological capacity of the undertaking to produce a large number of forms.

Discover with eAlicia Free how to conduct the best surveys free of charge.

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