Industry
The pillars of your company are your customers
Measure, retain and grow
Improve brand positioning
Control the efficiency of your salespeople
Evaluate your workshop service
Visualize the quality of your dealerships
"When you have clear values, decisions are easier."
Roy E. Disney
eAlicia has been helping companies grow, train, and understand their customer satisfaction levels for over 10 years using a CLOUD 360 platform.
eAlicia’s motto is “MEASURE TO KEEP GROWING,” and after 10 years of experience helping companies, it has given us the know-how to help the industry create knowledge, from training its workers to creating product campaigns. Everything can be measured and evaluated with eAlicia.
Knowing if a new product is making an impact is easy, but knowing if a new product is making an impact worldwide is a task for eAlicia. Thanks to our eAlicia Worldwide Map, you can see in a matter of seconds how our Customer Experience works and what quality I’m providing, saving time and costs.
We can compare this data with other campaigns, with other sectors, and of course, thanks to this data, we can anticipate and, if necessary, rectify strategies whenever and wherever necessary. With eAlicia CX, you’ll have all kinds of reports for campaigns, in which you can filter the results by team and site.
Furthermore, with the eAlicia University module, regardless of the sector, you will be able to train and inform the workers who require it, since eAlicia provides you with a university where you can monitor each worker and where each of them will have a tutor/evaluator who will be the one who monitors and improves them.