The perfect evaluation for your employees' performance
Carry out an internal or external evaluation of workers, salespeople, suppliers, performance... Complete control at all times.
Build customer loyalty. Monitor the quality of your services and evaluate your employees.
Customer Service
Technicians
Sellers
Delivery people
Make decisions faster based on the most recent data.
Better customer service
Strengthen your Call Center’s customer service every day with eAlicia metrics.
Homogenize services
Evaluate your employees’ satisfaction, react, and find solutions in a timely manner, improving productivity with a smile.
Increase productivity
Conduct product tests, analyze your users’ behavior, and achieve a strong positioning against the competition.
Validate your product
Implement all security and anonymity controls for your surveys.
Define your brand image
Thanks to brand recognition reports, you can determine your brand’s positioning in your industry.
Analyze processes easily
Improve your processes, detect inefficiencies, and adapt to consumer tastes faster than others.
Monitor your suppliers
Standardize how you want your suppliers to represent you and improve your presence.
Brand penetration
Learn firsthand what your customers know about your brand and how they position it.
Looking to improve the Quality of your Customer Service with AI?
Discover how to optimize your customer experience with smart technology, automation, and real-time analytics.
eAlicia Measurements
Effectiveness: Measures the degree to which objectives are met. An activity is effective if it achieves the results it was intended to achieve.
Efficiency: Measures the use of resources needed to achieve an objective. An activity is efficient if it minimizes the use of resources or produces better results with those resources.
Achieving goals
Measurement is essential for objective evaluation. Thanks to eAlicia’s meters, you can measure a specific service to provide you with comprehensive information, whether through responses or listening to recordings.
You may find interesting aspects such as the employee’s level of use of the agreed-upon efficiency levels, the functioning of the established standards, etc.
With eAlicia Quality, you can perform a service process diagnosis. You’ll be able to determine the root causes of the problems encountered, and implement strategies that contribute to eliminating those problems.