eAlicia Business Case: Speech Analytics with AI in quality audits. Transition from manual to automated model

eAlicia Business Case: Speech Analytics with AI in quality audits. Transition from manual to automated model With this reading our aim is to share our experience and the advantages of refocusing manual quality audits towards automated audits with eAlicia Speech Analytics technology using generative AI. That is why in this case study we will focus […]

Speech Analytics with AI: A Revolution in Quality Audits

In today’s digital age, Artificial Intelligence (AI) is transforming numerous sectors, such as the contact center, and one of the most impacted areas is the quality of conversation analysis, or “Speech Analytics“. This technology is being used to improve quality audits in contact centers, replacing traditional manual processes with more efficient and accurate solutions. Next, […]