Revolutionizing Contract Verification in the Energy Sector with eAlicia AI Control, Efficiency, and Automated Regulatory Compliance

In a highly regulated and constantly evolving market like the energy sector, contract verification is not just an administrative step—it’s the foundation of a secure, transparent, and competitive customer experience. Today, thanks to generative artificial intelligence integrated into the eAlicia platform, energy companies can transform this process into a true competitive advantage.

Energy companies—both retailers and distributors—handle thousands of contracts daily, each of which must comply with specific regulations, such as those from the CNMC or the Code of Good Commercial Practices. On top of this come operational challenges like service outsourcing, high customer turnover, and increasingly complex product offerings.

In this environment, errors in contract validation can result in:

  • Customer complaints and dissatisfaction
  • Regulatory penalties
  • Additional operational costs due to incidents
  • Loss of competitiveness against more agile players

This is why having a solution like eAlicia is key to turning this challenge into an opportunity.

 

eAlicia AI: Automated Contract Verification for the Energy Sector

Our platform combines advanced conversational analytics, validation automation, and alert generation to ensure each contract is accurately completed, documented, and compliant from the very first interaction.

Measurable Results

  • 70% reduction in document review time
  • 40% decrease in post-sale issues due to contractual errors
  • 100% traceability of validated contracts
  • 30% improvement in proactive error detection

With eAlicia AI, you can:

  • Automate document verification: ID, CUPS, IBAN, consent, voice recordings
  • Detect inconsistencies between the origin channel (contact center, web, in-person) and captured data
  • Audit 100% of new contracts with over 95% accuracy
  • Meet CNMC quality standards and the Code of Good Practices
  • Apply scoring models that flag critical errors or contractual risks

 

Integrated Generative AI: Our Unique Value in Every Project

A key differentiator of eAlicia lies in its generative AI, developed by our own internal innovation team. This is not a generic or API-connected solution—it’s a custom-built technology designed to adapt to each client’s operations, business rules, and goals.

With our generative AI, we can:

  • Analyze large volumes of unstructured data—PDF contracts, internal notes, textual incident logs—and extract key information automatically
  • Generate automatic summaries and smart tags to classify contracts by type, status, or risk level
  • Detect error or fraud patterns in contract validation, anticipating issues before they escalate
  • Create predictive evaluation models that assign a quality score to each contract and trigger alerts on deviations
  • Design custom validation workflows tailored to the operational maturity and context of each sales team

 

Real Impact Use Cases

  1. Omnichannel Contract Validation
    A national energy retailer has implemented eAlicia to automatically verify contracts generated via web, sales agents, and contact centers. The AI cross-checks data, analyzes audio, and validates documents—generating real-time alerts for discrepancies.
  2. Commercial Provider Oversight
    A distributor has deployed predictive scoring models with eAlicia to audit its external providers. This has enabled targeted quality actions and reduced recurring errors by 40%.

 

Key Differentiators vs Traditional Solutions

  • Proprietary Generative AI: Developed in-house and trained on the client’s specific business rules and operations
  • Modular and Scalable Deployment: From single-channel pilots to full multi-source control
  • Seamless Integration: Compatible with CRMs, ERPs, document management systems, and voice platforms

 

Quality as a Strategic Pillar in Energy

At eAlicia, we believe quality starts before the contract is signed—it begins with the first validation. That’s why our solutions are designed not only to audit, but to prevent errors, ensure compliance, and enhance operational efficiency from the very first step.

Request a demo and discover how to turn your contracting process into a powerful engine of trust and efficiency.

www.ealicia.com | info@ealicia.com

RECOMMENDATION ASSISTANT: The Generative AI Powering Banking Sales and Customer Satisfaction

In the highly competitive banking sector, the ability to offer the right financial product at the right time can be the key difference between a satisfied customer and one who looks elsewhere. With that goal in mind, MST Holding presents the RECOMMENDATION ASSISTANT, an innovative solution based on generative AI that combines intelligent prompt systems with MST Holding’s extensive expertise in banking services. The result is a tool capable of transforming conversion rates and the customer experience, opening up new growth opportunities for any financial institution.

Data-Driven Intelligence and Industry Expertise
One of the banking industry’s greatest challenges is the effective management of massive volumes of information — whether it’s historical transaction data, risk profiles, or behavioral patterns. The RECOMMENDATION ASSISTANT draws on all this data and processes it in real time to generate highly accurate recommendations. In doing so, it offers the best product proposal — deposits, loans, credit cards, investment plans, etc. — tailored to each customer portfolio and their specific needs.
This is a critical point: this is not just an AI system that “learns” in the abstract, but a platform powered by MST Holding’s deep operational knowledge of the banking sector. Years of experience serving customers and managing banking services provide an unparalleled context to refine the AI’s suggestions, ensuring that recommended products are relevant and aligned with customer expectations.

Boost in Conversion Rates and Cross-Selling
In such a competitive market, conversion rate is one of the most valued metrics. Thanks to the RECOMMENDATION ASSISTANT, several institutions that have implemented this tool are reporting increases of 30–40% in the acquisition and sale of banking products compared to traditional methods. The reason is simple: by aligning offers perfectly with customer interests, the likelihood of acceptance grows exponentially.
In addition to driving direct sales, the AI is also designed to enhance cross-selling strategies. Through continuous portfolio analysis and pattern recognition, the system can suggest complementary products the customer may not have even considered, significantly increasing the average transaction value and unlocking new revenue streams.

Enhanced Customer Experience
Another major benefit of the RECOMMENDATION ASSISTANT is its impact on the customer experience. Instead of receiving generic offers, users perceive high-value advisory services that are fully aligned with their financial profiles and personal goals. This personalized approach not only facilitates closing sales but also fosters long-term loyalty, as customers feel understood and supported by their bank.

Time Savings and Strategic Focus for Sales Teams
The RECOMMENDATION ASSISTANT drastically reduces the manual research tasks previously performed by account managers, freeing them up for higher-value strategic actions. With information processed and clearly presented, sales teams can focus on human interaction and closing deals, confident that the AI has reliably selected the most suitable products and analyzed the best opportunities.
Additionally, this technology enhances corporate agility. By integrating the RECOMMENDATION ASSISTANT into daily workflows, financial institutions can respond almost immediately to changes in market conditions or regulatory requirements, adjusting product and service strategies to align with actual customer behavior.

In short, MST Holding’s RECOMMENDATION ASSISTANT is more than just a generative AI tool — it represents a new paradigm in the way banking product sales are approached. By combining the power of data analytics with MST Holding’s specialized banking know-how, it boosts conversion rates, enhances customer perception, and optimizes the time and focus of sales teams. Its mission is clear: to turn every opportunity into a tailor-made sale, meeting each client’s needs and strengthening the bank’s position in an ever-evolving competitive landscape.

Evaluate suppliers, the future of efficient management

In eAlicia we are specialists in evaluating personnel, today we will tell you why you should make performance evaluations to your evaluate suppliers.

We are increasingly familiar with the term 360 degree evaluation to improve our products and services indirectly but very effectively. Human capital is increasingly important and the professional development of workers allows us to offer a better customer experience.

But the question is, why only evaluate my internal staff?

Companies are not only made up of their own employees, they have a number of outsiders who work directly. Some of them, in case you haven’t read the title of the post, are the suppliers.

Evaluating the proposals of a supplier is simple, you have to take into account prices, quality, notoriety, flexibility and location. For our evaluation, we prepare together with you (customers) a series of topics to discuss, eAlicia is a powerful platform that manages together with your consultancy a series of surveys to analyze the different factors and give a result of the correct evaluation.

Indifferent to your own evaluation to select the supplier, you can also evaluate its internal quality once you already have one of them, this is another process that we explain here.

The benefits of evaluating suppliers

Evaluating suppliers has a very positive effect:

  • Reduce costs: With a good evaluation you can reduce the stock of safety, less losses, breaks.. ect and find the most economical option within the offers.
  • On-Time Delivery: Ensures suppliers are prepared for the needs of the nature of our business.
  • CX B2B or B2C: We will offer quality on a permanent basis, so our customers will have a pleasant and good experience of our product and service.
  • Avoid brand deterioration: Thanks to that we will not have failures on the part of suppliers.

In eAlicia we are specialists in this type of evaluations and we can give a totally successful point of view thanks to our quality management platform and our professional consultancy dedicated to these models.

If you are interested in doing one we inform you of everything without commitment: Contact us here

DESIGN A GOOD ELECTRONIC SURVEY

DESIGN SURVEYS WITH eALICIA

Whether you’re testing a new product or you want to get feedback on your customer service, there comes a time when it’s important to know what your customers are saying. Doing a survey submission project can bring great benefits to your business. One of the best ways to conduct a survey is through email, at eAlicia we teach you how to design a good electronic survey.

We all feel able to design surveys. Many do well, but the surveys we design don’t always end up fulfilling their purpose. In this article we will provide guidelines, obtained from the work done by our team of expert consultants with our clients, that can help us to ensure the proper functioning of our survey. Here are the steps to designing a good electronic survey:

1 – Clearly define the objective of the survey.

2 – Visualize the results before you start: With the help of eAlicia’s team of consultants, you will have no problem previewing where the results of your electronic survey will be focused. Different scenarios can be made, in this way to determine if the information obtained can address the decision-making that is posed to us.

3 – Preparation of survey questions: eAlicia will always be at your side to define the most appropriate questions and ensure the most reliable answers possible.

4 – Pre-test and shipping: Once the survey has been prepared, it is always advisable to pre-testtest of the same with people as similar as possible to those we will finally interview and who can tell us both their doubts and the experience they have had when responding to our survey.

5 – Collect and review responses: Collect all responses and analyze all data to make the right decisions for your business. Our consultants will produce customized reports with all the key points and recommendations for improvement actions.5 – Collect and review responses: Collect all responses and analyze all data to make the right decisions for your business. Our consultants will produce customized reports with all the key points and recommendations for improvement actions.

If you want to know how to get started with your e-survey project contact eAlicia!

CONDUCT PATIENT SATISFACTION SURVEYS

KNOW THE OPINION OF YOUR PATIENTS

More than ever, conducting patient satisfaction surveys is critical. In recent years, there has been a significant change in physician-patient relationships. One of its effects is that the outcome of healthcare is measured today in terms of effectiveness, efficiency, the patient’s perception of his or her fault, their sense of general well-being and also their satisfaction with the result achieved.

eAlicia offers a comprehensive service for the improvement of the experience, thanks to the tool of patient satisfaction surveys. Surveys are an ideal means of gathering information that does not appear in laboratory analyses or does not arise during conversations. Since patients may hesitate to comment directly in person, surveys offer them the possibility to do so privately.

Types of health surveys:

1 – Patient satisfaction survey: Ask your patients to tell you about their visit and the quality of their experience with doctors, support team and facilities. You can also anticipate requests from patients by sending them short surveys to assess their needs before each office visit.

2 – NPS Health Survey: One of the most important surveys to know the patient experience is the one that uses the Net Promoter Score system.What is it? The NPS is a system that replaces traditional satisfaction surveys with a survey based on a single question; in case of need, to what extent would you recommend your doctor/ clinic/ mutual/ hospital to your family or friends?

What is NPS in Health?

The NPS is a system that replaces traditional satisfaction surveys with a single question-based survey; if necessary, to what extent would your hospital recommend your family or friends?

Conducting patient satisfaction surveys lets you know from your own voice what you need to improve to give better care. With eAlicia knows the needs of your patients and offers a service that favors their health.

5 secrets to improve your customer service

THE IMPORTANCE OF IMPROVING THE CUSTOMER EXPERIENCE

What is the most important thing you can do to improve your relationship with your customers? The answer is very obvious and also very ignored: improve customer service or customer service. No matter how great your product is or how talented your staff is, one of the things customers remember most is the direct interaction they have with your company.

What is customer service?

Customer service refers to all actions implemented for customers before, during and after the purchase. Also known as customer service, it is done to fulfill the satisfaction of a product or service.

This term refers to the way in which a company relates to its customers and covers all activities related to its reception, the presentation of a product, the closing of a sale, the guarantee or the response to possible problems or claims. As long as there is a direct deal with a customer, we are talking about customer service. It is the service experience received in its entirety.

Although this is the basic definition, the fact is that the concept has far more implications for the company as a whole. In recent years, the term “customer experience” (CX) has become fashionable, emphasizing the entire journey of the user and creating a unique experience in their relationship with the company. Many companies around the world are striving to improve that experience to consolidate their reputation, increase user loyalty and boost sales.

Wanting to put the customer at the center of your business sounds easy, but it’s a lot more complicated than it looks. In eAlicia we are experts in creating positive customer experiences and here we show you some steps to achieve it:

1 – Show that the customer is important
2 – Establish fast and friendly customer service processes
3 – Hire professionals who care about the customer
4 – Use new technologies
5 – Measure, measure and measure again.

With eAlicia CX you have a powerful tool to know what are the opinions of your brand or company. If you want to know what are the strengths and weaknesses of your customer service, you have no choice but to measure, measure and measure again and with eAlicia software we make it easy for you. Measuring your service will help you realize the importance of users and the huge impact they have on your organization.

To do this, it analyzes basic indicators such as the Net Promoter Score (NPS or recommendation ratio), uses the mystery client technique (mystery shopping) and measures the number of claims, the average waiting time, the number of interactions needed to solve a problem and all key performance indicators.

With eAlicia you can discover the customer perception of your company, know all the negative experiences, positive experiences and all the needs of your customers to create a customer journey map and improve the customer service experience in a fast and easy way. To get a good customer experience your best option is to train in it and in eAlicia we can help you! Many people think that customer service is “natural” or “normal”.

After all, we all deal with people in our day-to-day lives. But this attitude is a big mistake that can cost your company millions of dollars. From the eAlicia Platform you can take courses in Customer Service whenever you want.

With eAlicia CX make your customers be followers of your brand!!

5 Benefits of Conducting an Evaluation in Your Company

eAlicia we tell you 5 benefits you will get when making an evaluation in your Company

Quality control in a company is a strategy to ensure care and continuous improvement in the quality offered and improvement of the quality of its products, services and productivity.

Nowadays one of the essential factors in a company is internal quality. Not only does it improve your customer’s perception of your brand, it also helps to optimize your company and learn about possible shortcomings or improvements that are not visible to the naked eye.

Below, we will cite the 5 benefits when making an evaluation in your Company.

1. Know your company’s weaknesses

Al realizar una evaluación sabemos que comerciales, agentes, trabajadores… Están realizando un servicio adecuado para la empresa y que problemas o mejoras pueden hacer que mejore el trabajador. ¿Saluda adecuadamente al responder el teléfono?, ¿es resolutivo?…

 2. Increase productivity

Perform product or service tests, analyze the behavior of your users and get a good position in front of the competition with a solid product strategy.

3. Measure & conquer

In any quality control we have to define two essential measures, effectiveness and efficiency. We have to know how to differentiate them;

Effectiveness: Measures the degree of achievement of objectives. An activity is effective if it achieves the results it intended to achieve.

Efficiency: Measures the use of resources needed to achieve a goal. An activity is efficient if it minimizes the use of resources or produces better results with them.

4. Supervise your suppliers

Homogenize how you want your suppliers to represent you and improve your presence.

5. Control at all times

A good evaluation service is usually instantaneous, detects inefficiencies and is faster than others by adapting to the tastes of consumers. In our case (eAlicia), you can also learn first-hand what your brand’s customers know and how they position it globally.

Do you have doubts about how to implement a quality control in your company?, do not know how to start?

We help you!

Leave your details here and we will contact you to explain how you can improve your quality level

Why hire a Mystery Shopper?

You have to detect when a customer is upset with our product or service.

Having information from our consumers helps us to have greater productivity, better management and more control over our business. Mystery Shoppers serve to identify all these points and to have more control over the management in the company. With eAlicia you can measure all the interactions of your Mystery with your product to draw your own conclusions. You should hire a Mystery Shopper to control it.
In eAlicia we work with specialist companies in the sector that provide us with the best candidates. Depending on the service you choose, it will have one methodology or another. Posing the problem, looking for the best solution and acting on the most critical points is what defines a Mystery Shopper service. The main objective is to measure the Customer Experience in the purchasing process from the consumer perspective. Another goal is to follow the policies and processes involved by the company or analyze the marketing of our product.
Do you think it can be useful in your company? Contact us now and we will tell you how to act.

Success story insurance company

The project with the insurer is annual, we have 6 months with him. It is a mystery shopper made by 18 shoppers (half of them clients of different insurance companies and the rest of shoppers are not customers of any of them).
The goal was to analyse the behaviour of the competition in different situations. The first month analyzed the management of the situation by the COVID. He wondered how different companies had related to their clients. The goal of May was to analyze the communication with your company/mediator and the level of digitization of it.
In June the different shoppers requested different budgets on products that they had not contracted. The next month, the goal was to see how different companies loyalty their customers or future customers. In the last month we have been looking at two specific products that all insurers offer.
By October the shoppers will have to hire the budgets they requested in June. With all this information, our client has a global view of the insurance market.
Thus, you can adjust prices, or improve services where competition is faltering.
Are you interested in the course? Fill in the form or contact us at