DESIGN A GOOD ELECTRONIC SURVEY

DESIGN SURVEYS WITH eALICIA

Whether you’re testing a new product or you want to get feedback on your customer service, there comes a time when it’s important to know what your customers are saying. Doing a survey submission project can bring great benefits to your business. One of the best ways to conduct a survey is through email, at eAlicia we teach you how to design a good electronic survey.

We all feel able to design surveys. Many do well, but the surveys we design don’t always end up fulfilling their purpose. In this article we will provide guidelines, obtained from the work done by our team of expert consultants with our clients, that can help us to ensure the proper functioning of our survey. Here are the steps to designing a good electronic survey:

1 – Clearly define the objective of the survey.

2 – Visualize the results before you start: With the help of eAlicia’s team of consultants, you will have no problem previewing where the results of your electronic survey will be focused. Different scenarios can be made, in this way to determine if the information obtained can address the decision-making that is posed to us.

3 – Preparation of survey questions: eAlicia will always be at your side to define the most appropriate questions and ensure the most reliable answers possible.

4 – Pre-test and shipping: Once the survey has been prepared, it is always advisable to pre-testtest of the same with people as similar as possible to those we will finally interview and who can tell us both their doubts and the experience they have had when responding to our survey.

5 – Collect and review responses: Collect all responses and analyze all data to make the right decisions for your business. Our consultants will produce customized reports with all the key points and recommendations for improvement actions.5 – Collect and review responses: Collect all responses and analyze all data to make the right decisions for your business. Our consultants will produce customized reports with all the key points and recommendations for improvement actions.

If you want to know how to get started with your e-survey project contact eAlicia!

The Secret of Time to Conduct Surveys

The frequency of surveys

Lately in eAlicia we are witnessing an increase in the periodicity with which we carry out the projects and studies of evaluation of clients or workers. More and more often, and this is a cross-cutting trend, we find ourselves both among customer surveys (e.g., NPS or customer satisfaction quiz), as well as among workplace climate, competency assessment or satisfaction quiz. )

In this post we want to explain what are the reasons that generate this market dynamics and what are the important points when defining a correct temporary strategy in periodic survey projects.

Why are forms made more often?

We have observed that the reasons for this dynamic are basically the following:

1.Need for Information

Companies are increasingly aware of the need to have relevant information to better understand the reality around them, with the aim of being able to make management decisions based on real data.

2.Technological advances

Electronic surveys make automated form production more economical and easier. Here the eAlicia software allows you to get instant results. In this environment, the tendency to survey with eAlicia appears as the solution to these dynamics.

Now, the questions that all our customers ask us are: What is the right pace to capture the data? When should the forms be repeated?

Ideal frequency for conducting surveys

The frequency with which surveys are to be conducted ultimately depends on the need for data and the ability to obtain it.

  1. The speed with which what is assessed changes naturally

2. The speed with which the company wants and can react to the results obtained in order to decide and implement the best action plan.

3. The potential for customers and/ or workers to answer forms

4. The economic and technological capacity of the undertaking to produce a large number of forms.

Discover with eAlicia Free how to conduct the best surveys free of charge.

Register now and don’t waste your time!