Customer Experience Platform
Improve every interaction with your customers
Make your customers followers of your brand
Position your brand
Know your customer
Build loyalty
Facilitates decisions
The customer as the center of your business
Listen to your customers
With eAlicia CX, you have a powerful tool to understand what people think about your brand or company.
Retain customers
Discover the patterns you need to achieve a high hit rate and minimize customer churn.
NPS improvement
Measure your customers’ recommendations and predict their behavior based on their opinions.
Make Channels Profitable
Understand how your customers interact with each of the channels you use and decide what to improve in each of them.
Customize Reports
eAlicia offers numerous pre-built reports that you can use to compare all the real-time data related to your brand.
Instant results
Compare your data with the sector that best suits you and adapt your brand in the minimum time and cost.
Build customer loyalty
Create loyalty campaigns, lower churn rates, and compare past data and correct errors.
World Vision
A world of data at your fingertips. You have all the information about your customers’ tastes anywhere in the world.
Looking to improve the Quality of your Customer Service with AI?
Discover how to optimize your customer experience with smart technology, automation, and real-time analytics.
World Vision
eAlicia uses images as charts to visually convey the meaning of large amounts of data. Overall, creating dashboards, graphs, and panels is an excellent tool for understanding data, recognizing repeating patterns and emerging trends, and communicating that information across the organization.
Real-time data
Starting to digitally transform your company means moving it from a world defined by processes to one driven by data. Thanks to eAlicia, the graphics provided at a glance in our Worldwide chart allow you to reduce operating times, automate the work of your collaborators and convert the process into software.
Instead of seeing customer service as a set of processes initiated by the customer or your company, it is the data that the former provides that forces you to think of a strategy to achieve an excellent experience.
