Measures call quality with maximum precision
Discover how AI-powered Call Analytics transforms conversations into data to improve customer service.
Here the change begins
Problems with the quality of the broadcast?
Managing a contact center is a challenge. Manual evaluations are slow, limited, and often subjective.
If you also have a high call volume, assessing the actual quality of service becomes almost impossible. Sound familiar?
Many quality and customer service managers share these same headaches: limited time, limited resources, and a lack of tools to structurally improve service.
Fortunately, you no longer have to choose between quality and efficiency. eAlicia’s AI-powered Call Analytics solves that dilemma at its root.
Automate the impossible
Turn every second into valuable information
Did you know that every call with your clients contains critical information that you might be missing?
With our Call Center Evaluation tool, you can discover key insights, measure the true quality of service, and effortlessly optimize the customer experience. Sounds good, right?
Start analyzing your calls automatically, objectively, and with the precision of artificial intelligence trained in Customer Service.
What the AI Call Analytics POC includes:
- Análisis conversacional con detección de patrones de diálogo, turnos de palabra y tono emocional en cada interacción.
- Precise transcription separating sender and receiver.
- Analysis of customer sentiment and emotional charge of the call.
- Detection of keywords, silences, interruptions and tone of voice.
- Detailed evaluation with the C3 Standard® (courtesy, clarity, compliance).
- Automatic call summary with topics and intentions.
- Interactive and visual report.
Quality Evaluations for Customer Service
AI that summarizes and solves
Real results, without subjectivity or assumptions
Our speech-to-text tool doesn’t just transcribe: it transforms a simple conversation into a comprehensive, high-quality diagnosis.
Every call is a source of truth. But if you don’t analyze it, you can’t improve. eAlicia’s customer experience measurement gives you a clear advantage: automated, objective assessments based on data, not intuition.
Thanks to features designed specifically for Contact Center teams, AI Call Analytics allows you to:
- Identify common mistakes before they happen again.
- Detect agents who stand out or need reinforcement.
- Improve internal processes based on what your customers say.
- Better prioritize training and corrective actions.
Receive a full report and discover how to turn a simple call into an opportunity for improvement.
All of this from a single audio recording. Without human intervention. And in minutes.
Try your own real audios for FREE!
The best part is that you can evaluate your Contact Center calls right now. No obligation. No cost. No risk. No wasted time.
Everything you get with eAlicia
This is how our artificial intelligence works to evaluate calls
Imagine uploading an audio recording of your call center and, in less than a minute, receiving a report with everything you need to know:
- Customer sentiment.
- Attitude, active listening and proactivity.
- Courtesy and clarity.
- Use of language and tone of voice.
- Compliance with protocols.
All with just a few clicks. Easy, fast, and without the need for installation or technical knowledge.
1
You upload the audio file
2
You visualize the sound wave and control playback
3
You get the transcript segmented by speaker
4
Customer sentiment is analyzed in real time
5
An automatic summary of the call is generated
6
Personalized suggestions and insights are generated
7
The call is evaluated using the C3 Standard®
8
You receive a useful visual report for decision making.
Take your quality strategy to the next level
With eAlicia Conversational Analysis, all you need is an audio file of a real call. We’ll take care of the rest.
Direct benefits that impact your business
The advantages are not just technical. They are strategic.
Implementing a conversational analytics tool for your call center generates visible impacts on your most important indicators.
- Increase your audits without increasing resources.
- Minimize errors by improving the customer experience.
- Receive real-time alerts.
- Automate reports and avoid audit bottlenecks.
- Learn from the customer without having to listen to everything.
- Receive actionable, ready-to-use data.
El análisis conversacional potencia la comprensión del cliente más allá de la simple medición de llamadas.
The result? More satisfied customers, more efficient teams, and better decisions.
Technology partners
What is the difference between conversational analytics and AI call analytics?
Conversational analytics covers all interactions (voice, chat, and other channels), while call analytics focuses on phone conversations. The two work together to provide a more complete view of your contact center’s performance.
Seamless privacy and compliance
We know how important data protection is, especially in the area of customer service.
At eAlicia, we have an ecosystem of leading international technology partners that guarantee maximum security, availability, and data protection. Our environment is based on a secure, private cloud, designed exclusively to ensure complete control, confidentiality, and data integrity.
That’s why your free trial comes with these guarantees:
- Your audios are automatically deleted after 48 hours.
- We comply with Data Protection and GDPR regulations.
- We do not store or share your recordings.
- You can use the service without fear: everything is under control.
Your data is safe. And your clients too.
C3 Standard®
The most rigorous way to measure and evaluate the quality of your Contact Center
The C3 Standard® offers a standardized quality measure with specific advantages for evaluating and improving the quality of call centers.
It was created by Consulting C3, a consulting firm part of the MST Group, and arose from the need to create its own quality assessment system and provide a solution to the need to achieve telephone excellence in customer service.
The C3 Standard® measures those aspects that are relevant to providing quality customer service, both in incoming and outgoing services. It allows for direct comparison with other services and shows the evolution of the quality offered over time.
The most important benefits allow:
- Define useful indicators to measure the actual quality of each call.
- Train and empower staff to deliver more professional services.
- Capture and act on customer feedback systematically.
Turn every call into a competitive advantage
Why continue evaluating calls like 10 years ago?
You’re just one step away from turning your Contact Center into a strategic unit. Access our DEMO, upload your audio, and discover the future of Call Analytics.
Companies from various sectors have already integrated eAlicia into their operations, achieving significant results in customer satisfaction, operational efficiency, and service quality.
Need more information?
We’d be happy to provide you with the information you need to take the quality of your service to the next level.
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