Technology with Real Impact: How MST Holding Transforms Data into Decisions with its Intelligent Flow Analysis and Orchestration Platform

In today’s environment, where customer expectations evolve at great speed and operational efficiency makes the difference, MST Holding’s Technology team has taken another step forward in its commitment to innovation and excellence in customer experience. It has done so by successfully developing and implementing an Intelligent Flow Analysis and Orchestration Platform, an advanced solution that […]

Speech Analytics with AI: A Revolution in Quality Audits

In today’s digital age, Artificial Intelligence (AI) is transforming numerous sectors, such as the contact center, and one of the most impacted areas is the quality of conversation analysis, or “Speech Analytics“. This technology is being used to improve quality audits in contact centers, replacing traditional manual processes with more efficient and accurate solutions. Next, […]