Measure the quality of your conversations

Discover how AI-powered conversation and call analytics transform every interaction into valuable data to improve customer service

This is where change begins

Problems with the transmitted quality?

Managing a contact center is quite a challenge. Manual evaluations are slow, limited, and often subjective.

If you also have a high volume of calls, it becomes almost impossible to assess the actual quality of the service. Does this sound familiar?

Many quality and customer service managers face these same challenges: a lack of time, limited resources, and a lack of tools to improve service in a systematic way.

Fortunately, you no longer have to choose between quality and efficiency. eAlicia’s AI-powered Call Analysis solves that dilemma at its root.

Automate the impossible

Turn every second into valuable information

Did you know that every call with your customers contains crucial information that you might be missing?

Our platform combines conversational analytics powered by AI with call evaluation to provide a comprehensive view of the customer experience in call centers.

You’ll be able to uncover key insights, measure actual service quality, and effortlessly optimize the customer experience. Sounds good, doesn’t it?

Start analyzing your calls automatically, objectively, and with the precision of artificial intelligence trained in Customer Service.

What the AI Call Analytics POC includes:

Conversational analysis that detects dialogue patterns, turns of speech, and emotional tone in each interaction.
Precise transcription separating sender and receiver.
Analysis of customer sentiment and emotional charge of the call.
Detection of keywords, silences, interruptions and tone of voice.
Detailed evaluation using the C3^® Standard (courtesy, clarity, compliance).
Automatic call summary with topics and intentions.
Interactive and visual report.

Quality Evaluations for Customer Service

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AI that summarizes and solves problems

Real results, without subjectivity or assumptions

Our speech-to-text tool does more than just transcribe: it transforms a simple conversation into a comprehensive, high-quality analysis.

Every call is a source of truth. But if you don’t analyze it, you can’t improve. eAlicia’s customer experience measurement gives you a clear advantage: automatic, objective evaluations based on data, not on intuition.

Thanks to features designed specifically for contact center teams, AI-powered conversation and call analytics allow you to:

Get a comprehensive report and discover how to turn a simple phone call into an opportunity for improvement.

All of that from a single audio file. Without human intervention. And in just a few minutes.

Try your own real audios for FREE!

Best of all, you can evaluate the calls at your call center Right now. No obligation. No cost. No risk. No time wasted.

Everything You Get with eAlicia

This is how our artificial intelligence works to evaluate calls

Imagine uploading an audio recording from your call center and, in less than a minute, getting a report with everything you need to know:

All with just a few clicks. Easy, fast, and no installation or technical knowledge required.

You upload the audio file

You visualize the sound wave and control playback

You get the transcript segmented by speaker

Customer sentiment is analyzed in real time

An automatic summary of the call is generated

Personalized suggestions and insights are generated

The call is evaluated using the ^C3® Standard

You receive a useful visual report for decision making.

Take your quality strategy to the next level

With eAlicia’s Conversation Analysis, all you need is an audio file of an actual call. We’ll take care of the rest.

Direct benefits that impact your business

The advantages aren’t just technical. They’re strategic.

Implementing a conversation analysis tool for your call center has a tangible impact on your most important metrics.

Increase your audits without increasing resources.
Minimize errors by improving the customer experience.
Receive real-time alerts.
Automate reports and avoid the bottleneck in audits.
Learn from the customer without having to listen to everything.
Receive actionable data ready for application.

Conversational analytics enhances understanding of the customer beyond simply tracking calls.

The result? More satisfied customers, more efficient teams, and better decisions.

Technology Partners

What is the difference between conversational analytics and AI-powered call analytics?

Conversational analytics covers all interactions (voice, chat, and other channels), while call analytics focuses on phone conversations. The two complement each other to provide a more comprehensive view of your contact center’s performance.

Seamless privacy and compliance

We know how important data protection is, especially in the area of customer service.

At eAlicia, we have an ecosystem of internationally leading technology partners that ensure maximum security, availability, and data protection. Our environment is based on a private, secure cloud, designed exclusively to guarantee total control, confidentiality, and data integrity.

That’s why your free trial comes with these guarantees:

Your data is safe. And your customers too.

^C3® Standard

The most rigorous way to measure and evaluate the quality of your Contact Center

The ^C3® Standard provides a standardized measure of quality with specific benefits for evaluating and improving call center quality.

It was created by Consulting C3, a consulting firm belonging to the MST Group, and arose from the need to develop its own quality assessment system and provide a solution to the need for excellence in telephone customer service.

The C3® Standard measures the aspects that are relevant to providing quality service, both in reception and dispatch services. It allows for a direct comparison with other services and shows how the quality of service has evolved over time.

The most important benefits allow you to:

Turn every call into a competitive advantage

Why do we keep evaluating calls the same way we did 10 years ago?

You’re just one step away from turning your contact center into a strategic unit. Access our DEMO, upload your audio, and discover the future of call analysis.

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Companies across various industries have already integrated eAlicia into their operations, achieving significant results in customer satisfaction, operational efficiency, and service quality.