In a highly regulated and constantly evolving market like the energy sector, contract verification is not just an administrative step—it’s the foundation of a secure, transparent, and competitive customer experience. Today, thanks to generative artificial intelligence integrated into the eAlicia platform, energy companies can transform this process into a true competitive advantage.
Energy companies—both retailers and distributors—handle thousands of contracts daily, each of which must comply with specific regulations, such as those from the CNMC or the Code of Good Commercial Practices. On top of this come operational challenges like service outsourcing, high customer turnover, and increasingly complex product offerings.
In this environment, errors in contract validation can result in:
- Customer complaints and dissatisfaction
- Regulatory penalties
- Additional operational costs due to incidents
- Loss of competitiveness against more agile players
This is why having a solution like eAlicia is key to turning this challenge into an opportunity.
eAlicia AI: Automated Contract Verification for the Energy Sector
Our platform combines advanced conversational analytics, validation automation, and alert generation to ensure each contract is accurately completed, documented, and compliant from the very first interaction.
Measurable Results
- 70% reduction in document review time
- 40% decrease in post-sale issues due to contractual errors
- 100% traceability of validated contracts
- 30% improvement in proactive error detection
With eAlicia AI, you can:
- Automate document verification: ID, CUPS, IBAN, consent, voice recordings
- Detect inconsistencies between the origin channel (contact center, web, in-person) and captured data
- Audit 100% of new contracts with over 95% accuracy
- Meet CNMC quality standards and the Code of Good Practices
- Apply scoring models that flag critical errors or contractual risks
Integrated Generative AI: Our Unique Value in Every Project
A key differentiator of eAlicia lies in its generative AI, developed by our own internal innovation team. This is not a generic or API-connected solution—it’s a custom-built technology designed to adapt to each client’s operations, business rules, and goals.
With our generative AI, we can:
- Analyze large volumes of unstructured data—PDF contracts, internal notes, textual incident logs—and extract key information automatically
- Generate automatic summaries and smart tags to classify contracts by type, status, or risk level
- Detect error or fraud patterns in contract validation, anticipating issues before they escalate
- Create predictive evaluation models that assign a quality score to each contract and trigger alerts on deviations
- Design custom validation workflows tailored to the operational maturity and context of each sales team
Real Impact Use Cases
- Omnichannel Contract Validation
A national energy retailer has implemented eAlicia to automatically verify contracts generated via web, sales agents, and contact centers. The AI cross-checks data, analyzes audio, and validates documents—generating real-time alerts for discrepancies. - Commercial Provider Oversight
A distributor has deployed predictive scoring models with eAlicia to audit its external providers. This has enabled targeted quality actions and reduced recurring errors by 40%.
Key Differentiators vs Traditional Solutions
- Proprietary Generative AI: Developed in-house and trained on the client’s specific business rules and operations
- Modular and Scalable Deployment: From single-channel pilots to full multi-source control
- Seamless Integration: Compatible with CRMs, ERPs, document management systems, and voice platforms
Quality as a Strategic Pillar in Energy
At eAlicia, we believe quality starts before the contract is signed—it begins with the first validation. That’s why our solutions are designed not only to audit, but to prevent errors, ensure compliance, and enhance operational efficiency from the very first step.
Request a demo and discover how to turn your contracting process into a powerful engine of trust and efficiency.
