eAlicia launches a new website to present its four services: surveys, evaluations, elearning and user experience.
At eAlicia we are always very happy and even more so, when we present a new website. This website is characterized by showing the four eAlicia services in an efficient and interconnected manner. After 11 years in the market, we wanted to show all that we are capable of, especially with all the companies that have been with us for many years and that help us to improve.
Our four services are differentiated but interconnected with each other, we first find eAlicia Surveys, which are the basis for measuring everything and through any type of channel, it could be email, calls, sms, etc. and anywhere in the world, creating from simple to complex meters everything that we need to measure, then we find eAlicia Evaluations, our star product, which we are very proud of, consists of being able to measure our internal quality, creating values per agent, employee or even service provider, listening to agents calls and so we can know what quality we are giving, our third product is eAlicia eLearning, a university, to train and inform all employees or members of an organization, for all the new employees that need a tutorial, or for personnel that require specific training, we can upload courses in various formats and track them. Finally, and what we can say is the one that is the most demanding is eAlicia Customer Experience, with this product we will carry out among others, product campaigns, know the positioning of our brand, measure our NPS, CSAT and so on withe endless possibilities.
In addition, our platform allows through the Alicia World Data Map, to know at a glance, all the data worldwide, either by country, by service or even channel. This map shows colors and creates values and percentages with which you will know instantly, for example, what business centers require specific supervision or improvement.
