Key Points
- Hosted in a cloud
- Multisite capabilities
- Multi-channel and multi-skills
- Historical data
- Report Management
- Customized evaluation forms.
- Data Security
- Quick Implementation
Benefits
- Reduce cost by optimizing the quality service
- Evaluate all service channels with a single software
- Ensure the proper functioning of the different sites and agents at the same time
- Fully customizable reports and results in Real-time
- Quickly identify agent inefficiencies
- Links Quality results to strategic objectives
- Improve the productivity of your quality team
What's eAlicia
eAlicia is the first quality management solution for measuring the quality of customer experience management (CEM). Its capabilities; fully customizable and accessible in a cloud making it a technological breakthrough that enables companies to monetize their quality processes and assessments, improving customer relations and unifying its integral management in a cloud.
eAlicia it’s a Software as a service at a low cost, that helps companies to analyze all their customer relationship channels. It allows you to design and evaluate every interaction with the Standard C3 or any customized form, and make your own visual reports that help your company to make informed decisions based on the results.
The future is here. Discover all the features and benefits eAlicia can offer your company. eAlicia it’s the global quality management system to fit all your needs.