What is eAlicia?
eAlicia is the best solution for management, evaluation and quality control in customer service centers. Can adapt and personalize the specific needs adjusting the control level, modifying variables, adapting formulas, meters and reports. Is a located application in the cloud, so is more accessible to every dispositive with connection to Internet…
- Reduces costs with Contact Centre quality optimisation
- Assesses all the service channels with simple quality software
- Ensures proper functioning of the different work centres and agents at the same time
- Customisable reports and results in real time