We turn dream trips into reports
Improve brand positioning
Control the efficiency of your suppliers
Know the degree of satisfaction of your customers
View globally the quality of your services
"It is no longer enough to satisfy your customers. You must delight them"
Philip Kotler
eAlicia has 4 differentiated modules to accompany our clients depending on their needs.
eAlicia Surveys
We can create complex or simple surveys with which we can measure the NPS, CSAT … etc. And through the channel we want, whether it is SMS, Chat, email … everything is possible with eAlicia.
eAlicia Evaluations – Internal Quality
We will be able to know first-hand which are by department, the level of quality that we are offering, creating quality meters that allow us to know the information about possible deficiencies in the service. Not only in knowledge of the strategy but also of the fulfillment of set objectives.
eAlicia University – eLearning
We will have a online university where we can train and inform all our departments with customized courses, both by type and by country. With eAlicia Worldwide Map, we will be able to know what the deficiencies are by country and how our employees improve.eAlicia CX – External Quality
It gives us information in real time and through any channel of what we want to know in real time. We can launch customer loyalty or customer acquisition campaigns at the moment thanks to the meters and surveys we carry out with eAlicia Surveys
