Enhance Your Customer Service Quality Evaluations with AI
Assess, enhance, and optimize your Customer Experience through automated audits, surveys, and customized training.
Innovative solutions with eAlicia
To deliver an exceptional customer experience, it’s essential to have tools that optimize quality management. eAlicia provides advanced solutions powered by artificial intelligence that boost operational efficiency and increase customer satisfaction.
Quality Audits for Customer Service
AI Audits in Customer Service
With eAlicia, quality audits for Customer Service are performed automatically, ensuring 100% coverage across any communication channel and eliminating inefficient manual processes.
Real-time Sentiment Analysis
We leverage conversational analytics and sentiment analysis to detect trends and patterns in user interactions and deliver immediate improvements with generative AI, continuously optimizing service quality.
Tailor-made smart training
Our machine learning technology provides real-time AI-driven assessments of agents, expediting their training and enhancing performance. It reduces operating costs by 25% and shortens the learning curve by 30%.
Flexible integration with your ecosystem
eAlicia connects seamlessly to your CRM, facilitating centralized quality management that adapts to your business needs.
Validation of Registrations and Contracts with AI
Instantly review and validate client-submitted data, detect inconsistencies in real time, and streamline your processes for maximum efficiency and security.
Key benefits of eAlicia
Implementing eAlicia in your business not only enhances quality control in Customer Service, but also drives operational efficiency and profitability.
- Increased customer satisfaction: Optimize service quality through intelligent monitoring, boosting NPS and CSAT.
- Data-driven decisions: Gain real-time insights into your customers' sentiment by analyzing conversations using AI to ensure the highest quality of service.
- Greater operational efficiency: Automate your Customer Service quality audits to optimize resources and ensure 100% interaction coverage.
- Cost reduction: Lower training and auditing costs by accelerating agent learning with real-time assistance and identifying areas for improvement.
- Higher contract conversion rate: Eliminate errors and reduce friction during sign-up validation, significantly increasing your contract conversion rate.
Discover how to improve the quality of your Customer Service with generative AI.
Optimize every interaction while reducing operational costs and increasing your team’s efficiency with eAlicia.
eAlicia Technologies
Our solution is based on several advanced technologies to optimize quality management in Customer Service. Each module is designed to address a key aspect of evaluating and improving interactions.
eAlicia SURVEYS
Get real-time feedback from your customers and make data-driven decisions. With eAlicia SURVEYS, automate feedback collection and analysis with AI.
- Capture real-time feedback with CSAT, NPS, and CES surveys.
- Generate alerts for negative responses.
- Integrate with other systems to automate feedback analysis.
eAlicia Quality BOTS
eAlicia’s Quality Bots evaluate Customer Service interactions and provide instant recommendations to enhance communication and overall service quality.
- Gain insights into customer sentiment through AI.
- Detect critical errors and suggest actionable improvements.
- Classify interactions and deliver real-time feedback.
- Access detailed reports and key metrics for continuous improvement.
eAlicia SPEECH & TEXT Analytics
Analyze every interaction with precision and uncover valuable insights in real time. With eAlicia’s Speech & Text Analytics, turn conversations into actionable data.
- Audit interactions using generative artificial intelligence.
- Detect sentiment and conversational patterns.
- Get automatic speech-to-text transcriptions and quality assessments.
eAlicia LMS & Training BOTS
Empower your team with smart, scalable training. Our LMS solution delivers personalized, AI-powered learning to boost agent performance and service quality.
- Automated and flexible eLearning platform.
- Interactive role-plays powered by generative AI.
- Real-time performance tracking and continuous improvement.
Our methodology
How we approach Customer Experience Auditing:
1
Analyze the customer journey to detect critical points and opportunities
2
Select and adapt tools that best suit your business and goals
3
Design a customized service model aligned with internal processes
4
Implement the auditing process and start evaluating interactions
5
Improve the Quality of Your Service with eAlicia!
Request a free DEMO and discover how our technology can transform your customer and employee experience.
Companies from various sectors have already integrated eAlicia into their operations, achieving significant results in customer satisfaction, operational efficiency, and service quality.
eAlicia SURVEYS
Your customers' opinions in real time and analyzed with Generative AI.
eAlicia Quality Bots (Speech & Text Analytics)
Evaluate service quality, analyze interactions by transforming conversations into data, and offer immediate recommendations.
eAlicia LMS & Training Bots
Empower agents with personalized AI-powered training.
Request a DEMO now!
We’d be happy to provide all the information you need to take your service quality to the next level.