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In eAlicia we are specialists in evaluating personnel, today we will tell you why you should make performance evaluations to your evaluate suppliers.

We are increasingly familiar with the term 360 degree evaluation to improve our products and services indirectly but very effectively. Human capital is increasingly important and the professional development of workers allows us to offer a better customer experience.

But the question is, why only evaluate my internal staff?

Companies are not only made up of their own employees, they have a number of outsiders who work directly. Some of them, in case you haven’t read the title of the post, are the suppliers.

Evaluating the proposals of a supplier is simple, you have to take into account prices, quality, notoriety, flexibility and location. For our evaluation, we prepare together with you (customers) a series of topics to discuss, eAlicia is a powerful platform that manages together with your consultancy a series of surveys to analyze the different factors and give a result of the correct evaluation.

Indifferent to your own evaluation to select the supplier, you can also evaluate its internal quality once you already have one of them, this is another process that we explain here.

The benefits of evaluating suppliers

Evaluating suppliers has a very positive effect:

• Reduce costs: With a good evaluation you can reduce the stock of safety, less losses, breaks.. ect and find the most economical option within the offers.
• On-Time Delivery: Ensures suppliers are prepared for the needs of the nature of our business.
• CX B2B or B2C: We will offer quality on a permanent basis, so our customers will have a pleasant and good experience of our product and service.
• Avoid brand deterioration: Thanks to that we will not have failures on the part of suppliers.

In eAlicia we are specialists in this type of evaluations and we can give a totally successful point of view thanks to our quality management platform and our professional consultancy dedicated to these models.

If you are interested in doing one we inform you of everything without commitment: Contact us here

The business center as customer experience, the new need of today’s market

How do I know what my client thinks?

The customer experience (CX) is the product of a customer’s perceptions after interacting rationally, physically, emotionally and psychologically with any part of a company. This perception affects customer behavior and generates memories that drive loyalty and affect the economic value an organization generates.

This type of practices in your business is very beneficial, applying them implies:

New customers: With a good experience you will attract a number of trends to be recommended and therefore recommended to new customers.

• New customers: With a good experience you will attract a number of trends to be recommended and therefore recommended to new customers.
• Commitment and loyalty: Customer satisfaction is not only based on a first internation or a purchase process, maintaining a relationship with our buyer is a main pillar of a good customer experience strategy.
• Better crisis management: When a customer trusts a business, they are more likely to report a complaint and thus be able to act accordingly.
• Reduced marketing costs: The user experience approach generates a higher conversion ratio with lower costs.

Here are some reasons to make customer experience in your business.

Finally, but no less important to talk about the Net Promote Score, or the NPS. Which is a meter that helps us understand the relationship with the customer and see if he would recommend our brand, this data can be obtained in many ways, the easiest is to do CX surveys.

eAlicia is a platform based on CX, if you have any questions or plan to improve your business you can arrange a meeting with us at this link. Our team of professionals will be happy to advise you.

DESIGN SURVEYS WITH eALICIA

Whether you’re testing a new product or you want to get feedback on your customer service, there comes a time when it’s important to know what your customers are saying. Doing a survey submission project can bring great benefits to your business. One of the best ways to conduct a survey is through email, at eAlicia we teach you how to design a good electronic survey.

We all feel able to design surveys. Many do well, but the surveys we design don’t always end up fulfilling their purpose. In this article we will provide guidelines, obtained from the work done by our team of expert consultants with our clients, that can help us to ensure the proper functioning of our survey. Here are the steps to designing a good electronic survey:

1 – Clearly define the objective of the survey.

2 – Visualize the results before you start: With the help of eAlicia’s team of consultants, you will have no problem previewing where the results of your electronic survey will be focused. Different scenarios can be made, in this way to determine if the information obtained can address the decision-making that is posed to us.

3 – Preparation of survey questions: eAlicia will always be at your side to define the most appropriate questions and ensure the most reliable answers possible.

4 – Pre-test and shipping: Once the survey has been prepared, it is always advisable to pre-testtest of the same with people as similar as possible to those we will finally interview and who can tell us both their doubts and the experience they have had when responding to our survey.

5 – Collect and review responses: Collect all responses and analyze all data to make the right decisions for your business. Our consultants will produce customized reports with all the key points and recommendations for improvement actions.5 – Collect and review responses: Collect all responses and analyze all data to make the right decisions for your business. Our consultants will produce customized reports with all the key points and recommendations for improvement actions.

If you want to know how to get started with your e-survey project contact eAlicia!

KNOW THE OPINION OF YOUR PATIENTS

More than ever, conducting patient satisfaction surveys is critical. In recent years, there has been a significant change in physician-patient relationships. One of its effects is that the outcome of healthcare is measured today in terms of effectiveness, efficiency, the patient’s perception of his or her fault, their sense of general well-being and also their satisfaction with the result achieved.

eAlicia offers a comprehensive service for the improvement of the experience, thanks to the tool of patient satisfaction surveys. Surveys are an ideal means of gathering information that does not appear in laboratory analyses or does not arise during conversations. Since patients may hesitate to comment directly in person, surveys offer them the possibility to do so privately.

Types of health surveys:

1 – Patient satisfaction survey: Ask your patients to tell you about their visit and the quality of their experience with doctors, support team and facilities. You can also anticipate requests from patients by sending them short surveys to assess their needs before each office visit.

2 – NPS Health Survey: One of the most important surveys to know the patient experience is the one that uses the Net Promoter Score system.What is it? The NPS is a system that replaces traditional satisfaction surveys with a survey based on a single question; in case of need, to what extent would you recommend your doctor/ clinic/ mutual/ hospital to your family or friends?

What is NPS in Health?

The NPS is a system that replaces traditional satisfaction surveys with a single question-based survey; if necessary, to what extent would your hospital recommend your family or friends?

Conducting patient satisfaction surveys lets you know from your own voice what you need to improve to give better care. With eAlicia knows the needs of your patients and offers a service that favors their health.

Work Climate Assessment Can Help Organizations Take Meaningful Action to Generate Positive Experiences for Employees

There’s a good reason why employee experience has become more than just a buzzword: when addressed correctly, it can have a big impact on corporate performance. However, achieving results is not just about yoga or foosball, because the employee’s experience is deeply rooted in the work itself. In this context, the evaluation of the working environment is relevant.

Many people come to their jobs with the desire to make a difference and serve a purpose. But then they encounter a lot of obstacles, such as difficult systems, outdated processes, inexperienced managers, lack of opportunities for advancement or poor information flow between teams. Resentment builds up, leading to rotation and lower customer satisfaction.

Know the experience of your employees

The key to focusing on the right levers of employee experience is to get the right information and then take the right action. When it comes to getting a clear picture of how different dynamics are affecting your employees and the business we can use the eAlice survey tool specializing in workplace climate surveys and assessments.

Work climate assessment allows people managers and other decision makers to easily see which threads connect or change an employee’s experience over time, which allows them to intervene before it becomes infected and becomes a rotation problem or a customer service problem.

A good working climate translates into reputation for the company, the experience that the employee counts on the world can become a competitive advantage. We must not forget to analyze the satisfaction of all the workers in the company. Get going with eAlicia!

eCOMMERCE, an evolving sales channel

With ecommerce and customer experience taking care of the customer service offered, managing the return policy in a beneficial way and enhancing loyalty tools are the main challenges of e-commerce.

The emergence of the pandemic in our society has served as a driving force for the shift towards digitalisation. The digital reconversion has meant the survival of many companies in times of confinement and in the current scenario, taking into account the restrictions of mobility and the protocols of security and distancing derived from it. In this sense, there has been an unprecedented acceleration in the digital transformation, which has led to the rise of electronic commerce in recent months.

The massive demand in online shopping during the months of confinement has meant that many companies have had to redefine existing ecommerce models, introduce improvements in the digital environment and establish new strategies to customize the response to the customer. And this is where our eAlicia software comes into play.

eAlicia is a software for quality management in the cloud. eAlicia allows you to measure the quality offered to your customers. Through the different eAlicia meters we will be able to understand what service we give and what opinion our customers have of us.

THE IMPORTANCE OF CARING FOR CUSTOMER SERVICE IN ECOMMERCE

The consumer is no longer the same, he has adapted to a new way of buying and he has had to become aware of the importance of respecting safety standards.

It is therefore more necessary than ever to address the challenges of e-commerce. In this sense, eAlicia places special emphasis on taking care of the service offered to the customer and allows you to easily carry out, among other things, customer satisfaction surveys, quality surveys and online training for your employees to make them loyal to your customers and become lovers of your brand. eAlicia is at your side to improve the Customer Experience through the online channel!

THE 5 MOST COMMON ERRORS

Conducting a market survey is a systematic process of collecting and analysing data and information about customers, competitors and the market. The study aims to discover the characteristics, consumption habits, location and needs of the target market, the industry in general and competitors.

A market survey is an investigation to analyze the commercial and economic viability of an idea, a business project, a product or a service.

What is market research for?

In today’s more competitive, digital and changing society than ever before, market research is very important as it helps us to know at all times how our customers and competitors are evolving. In this way it helps us in making decisions about our business plan and thus create a marketing strategy suitable for our target audience.

• Identify business opportunities.
• Know the profile and business
• Behavior of your target customer.
• Know your competition well.
• Identify possible elements of risk.

Unfortunately, if the study is not carried out correctly the information gathered in our market analysis will not be of much use. These are the most common mistakes you should avoid when conducting a market survey.

• Not knowing the feasibility of the market study.
• Choosing an inaccurate target.
• Not choosing well the tools to do the market survey by surveys.
• Not determining the specific objective of the study.
• Not knowing the reliability of the sources.

Preparing a market study is a process that requires a lot of effort, so it is not free of errors. However, these can be avoided by using appropriate tools such as eAlice software.

Improve your company’s positioning by conducting market surveys with eAlicia and make your customers become fans of your brand!

The frequency of surveys

Lately in eAlicia we are witnessing an increase in the periodicity with which we carry out the projects and studies of evaluation of clients or workers. More and more often, and this is a cross-cutting trend, we find ourselves both among customer surveys (e.g., NPS or customer satisfaction quiz), as well as among workplace climate, competency assessment or satisfaction quiz. )

In this post we want to explain what are the reasons that generate this market dynamics and what are the important points when defining a correct temporary strategy in periodic survey projects.

Why are forms made more often?

We have observed that the reasons for this dynamic are basically the following:

1.Need for Information

Companies are increasingly aware of the need to have relevant information to better understand the reality around them, with the aim of being able to make management decisions based on real data.

2.Technological advances

Electronic surveys make automated form production more economical and easier. Here the eAlicia software allows you to get instant results. In this environment, the tendency to survey with eAlicia appears as the solution to these dynamics.

Now, the questions that all our customers ask us are: What is the right pace to capture the data? When should the forms be repeated?

Ideal frequency for conducting surveys

The frequency with which surveys are to be conducted ultimately depends on the need for data and the ability to obtain it.

1. The speed with which what is assessed changes naturally

2. The speed with which the company wants and can react to the results obtained in order to decide and implement the best action plan.

3. The potential for customers and/ or workers to answer forms

4. The economic and technological capacity of the undertaking to produce a large number of forms.

Discover with eAlicia Free how to conduct the best surveys free of charge.

Register now and don’t waste your time!

WHAT THE NPS IS AND HOW IT IS CALCULATED

When you’re preparing to make an important decision, whether it’s moving to a new apartment, changing jobs, or choosing your holiday destination, you probably start with two things: you research online and ask for recommendations from friends and family. net promoter score (nps)

Recommendations from people close to you are incredibly valuable to your customers. According to Nielsen’s «Global Trust in Advertising» report, 83% of respondents said they trust family and friends’ recommendations more than any other media.

Think about it for a second. This statistic means that even if you do things right, if everything in your company is perfect, from your logo and blog posts to the subject lines of your emails, The negative experience of a single user with your brand could cost you a customer. In fact, customers are more likely to talk about bad experiences with a brand rather than good ones, and when this happens they can convey their dissatisfaction with 9 to 15 people, on average. Some report it to over 20.

So you need a way to measure that your customer is satisfied and one of the easiest indicators to use and what gives you a good outlook is the NPS. Knowing users and their degree of satisfaction with the product or service has become increasingly easy with scanning and tools like the Net Promoter Score (NPS).

WHAT IS THE NPS?

NPS stands for Net Promoter Score, and is an indicator of customer experience. It measures the odds that your customers will recommend your company and is obtained by means of a survey with questions such as «would you recommend this product or service?».

Today, thanks to social media, your customers can quickly share recommendations (and negative feedback) across all their networks at the touch of a button. That’s why you need to gather their opinions and identify the drawbacks as quickly as possible, not only to avoid negative reviews and experiences, but also to make your customers feel so happy that they recommend your brand to their friends and family.

HOW IS THE NPS MEASURED?

The NPS is the answer to this question: “On a scale of 0 to 10, how likely are you to recommend our organization to a friend or colleague?”.

From the number chosen by the customer, we can classify it into one of the following categories: “detractors”, “passive” and “promoters”.

Breakdown of the score:

• 0 – 6: detractors

• 7 – 8: passive

• 9-10: promoters

The strength of the Net Promoter is not its ability to measure customer loyalty (there are already many arduous ways to do so), but the ease with which loyalty and loyalty are measured.

Ready to get started? In eAlicia we have everything you need to get your NPS index. With eAlicia you can measure your company’s NPS and know your customers’ loyalty quickly and easily.