CONDUCT PATIENT SATISFACTION SURVEYS

KNOW THE OPINION OF YOUR PATIENTS

More than ever, conducting patient satisfaction surveys is critical. In recent years, there has been a significant change in physician-patient relationships. One of its effects is that the outcome of healthcare is measured today in terms of effectiveness, efficiency, the patient’s perception of his or her fault, their sense of general well-being and also their satisfaction with the result achieved.

eAlicia offers a comprehensive service for the improvement of the experience, thanks to the tool of patient satisfaction surveys. Surveys are an ideal means of gathering information that does not appear in laboratory analyses or does not arise during conversations. Since patients may hesitate to comment directly in person, surveys offer them the possibility to do so privately.

Types of health surveys:

1 – Patient satisfaction survey: Ask your patients to tell you about their visit and the quality of their experience with doctors, support team and facilities. You can also anticipate requests from patients by sending them short surveys to assess their needs before each office visit.

2 – NPS Health Survey: One of the most important surveys to know the patient experience is the one that uses the Net Promoter Score system.What is it? The NPS is a system that replaces traditional satisfaction surveys with a survey based on a single question; in case of need, to what extent would you recommend your doctor/ clinic/ mutual/ hospital to your family or friends?

What is NPS in Health?

The NPS is a system that replaces traditional satisfaction surveys with a single question-based survey; if necessary, to what extent would your hospital recommend your family or friends?

Conducting patient satisfaction surveys lets you know from your own voice what you need to improve to give better care. With eAlicia knows the needs of your patients and offers a service that favors their health.

How to make a market study of a company

Feasibility analysis as a study method

Knowing what customers who use a product or service need, what they think, or how they feel is critical to making the right business decisions and market study.

The feasibility analysis should be based on the information provided by a good market study. Without a previous market investigation, we will hardly be able to consistently estimate the expected demand and create a realistic scenario of the expected sales in our company.

Objectives and stages of the market study:

  • Obtain feedback, opinions and customer data that are relevant, rigorous and through the most appropriate channel.
  • Have KPIs, metrics, indicators and objective data for decision making.
  • To know the clients in depth: the Experience they live, their Satisfaction, their Perceptions and their Profile.
  • When necessary, design processes so that information capture is constant and automated.
  • Increase the company’s competitiveness and competitive advantages. Detect our opportunities and threats.
  • Identify improvement points, critical areas and business opportunities.

The eAlicia market studies offer you all kinds of channels and research techniques to obtain reliable data with which to work in a good marketing strategy.

Survey

With eAlicia you can do:

Quantitative Research:

  • Electronic, telephone or face-to-face surveys
  • QR Codes.
  • SMS and Social Media Surveys.
  • Paper forms (processed with scanner)

Qualitative Research:

  • Customer Interviews
  • Focus Group

How to do a market study with eAlicia:

  • Our eAlicia experts will advise you on the methodology, the questionnaire, the process to follow and the system to obtain feedback from customers. They will make an analysis of the feasibility of the project.
  • Statistical rigor is the foundation stone of any good study. We chose a good representative sample. We use any channel and technology needed to understand and talk to customers.
  • We use any channel and technology needed to understand and talk to customers.
  • We Adapt: we carry out from small projects to large international studies and in multiple languages.
  • You have at your disposal the eAlicia platform, which allows the easy visualization and analysis of the results.
  • Our experts will analyze and collect data to present the final results of the study.

on eAlicia performs product tests, analyzes the behavior of your users and gets a good positioning in front of the competition. We’re waiting for you!